Left In The Rain

The courier dumped your parcel somewhere you never asked for, it sat in the rain, and now it is damaged. This drafts a formal complaint to the retailer citing the Consumer Rights Act 2015: risk only passes to you on actual receipt, so a weather-wrecked parcel left on the step is their problem. For anyone fobbed off after a bad delivery.

Draft a formal complaint letter to {RETAILER_NAME} regarding order {ORDER_NUMBER}. The courier left my parcel in {LOCATION_DESCRIPTION} on {DELIVERY_DATE} without my permission, despite no safe-place instruction being set on my account. The contents ({ITEM_DESCRIPTION}) were damaged by weather as a result. Cite the Consumer Rights Act 2015: risk in goods passes to the buyer only on actual receipt into their custody, not when a driver abandons a package outdoors. Demand a full refund, state I will not pay return postage, and note that I will escalate to Resolver if not resolved within 14 days.