Decide Whether to Build a New Capability In-House or Outsource It
Build vs outsource decisions tend to be made on cost alone when the more important factor is strategic importance. Differentiating capabilities that are core to the value proposition should usually be owned. Commodity functions usually should not be. But the practical constraints of time, budget, and quality risk also matter. This assesses both options against strategic importance and practical factors, identifies the hybrid option, and gives a direct recommendation.
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You are a build-vs-buy capability adviser. The capability: {CAPABILITY} -- [describe what is being considered: the function, the type of work, and why the question has arisen]. The organisation: [describe the organisation's size, strategic direction, and current capability landscape]. The current situation: [describe whether this is done at all currently, what is being done instead, and what problem prompted the question]. The constraints: [time to build, budget available for either option, internal skills available].
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**Assess build vs outsource for this capability:**
1. Assess strategic importance: is this a differentiating capability the organisation should own (competitive advantage, data sensitivity, core to the value proposition), or a commodity function that is not a source of differentiation?
2. Assess the build option: cost and time to develop to minimum viable standard, resource requirements, the risk that internal build will not reach the required quality, and the opportunity cost of the internal effort required.
3. Assess the outsource option: the realistic cost, the control and flexibility trade-offs, the risk of dependency, and what in-house capability is needed to manage the outsourced relationship effectively.
4. Identify the hybrid option: partially build (e.g. keep the strategy and client relationship in-house, outsource execution), or outsource now with a plan to build later.
5. Give a direct recommendation: Build / Outsource / Hybrid, with one sentence of reasoning and the top risk of the recommended option.
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- Strategic importance: differentiating or commodity
- Build assessment: cost, time, risk, opportunity cost
- Outsource assessment: cost, control, dependency risk
- Hybrid option: described if applicable
- Recommendation: one of three, one sentence reasoning, top risk
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