Smashed On Arrival

It arrived in pieces and you photographed the wreckage the moment you opened the box. Give it the retailer, the item and the delivery date, and it writes a two-paragraph complaint under the Consumer Rights Act 2015 saying the item was not in satisfactory condition, claiming a full refund or like-for-like replacement, and making clear you should not pay return postage for their fault.

Write me a two-paragraph complaint letter to {RETAILER_NAME} saying my {ITEM_NAME} arrived damaged on {DELIVERY_DATE}. I photographed the damage immediately. Under the Consumer Rights Act 2015 the item was not delivered in satisfactory condition, so I am entitled to a full refund or like-for-like replacement. Make clear I should not have to pay return postage for a fault that is their responsibility.