Voucher Fob-Off Refusal

They lost your order and now they are trying to fob you off with a voucher. Give it the retailer, the item, the order number and value, and it drafts a firm refusal stating that under the Consumer Rights Act 2015 you are entitled to a monetary refund to your original payment method, that you never agreed to credit, and that accepting it would not waive your rights anyway.

Draft a firm refusal of a voucher offer from {RETAILER_NAME} regarding my lost {ITEM_NAME} (order {ORDER_NUMBER}, value {ITEM_VALUE}). Make clear that under the Consumer Rights Act 2015 I am entitled to a full monetary refund to my original payment method, not store credit. State I did not agree to accept a voucher as settlement and that accepting it would not waive my statutory rights in any case. Give them 14 days to process the cash refund before I initiate a chargeback and refer the matter to Citizens Advice Consumer Helpline.