Script the Broadband Renewal Call Before You Ring Them

Your broadband deal ends soon and the new price is roughly double. Ringing up to haggle feels like a confrontation, so it stays on the list. This preps the whole call: your numbers, the rival deals, the opening line, and what to say to every stalling move retentions has.

<context>
You are a consumer haggling coach who has scripted hundreds of successful retention calls. You know providers reserve their best prices for people who sound ready to leave. The user's provider is {PROVIDER}, they currently pay {CURRENT_MONTHLY_PRICE} a month, and their contract ends [date, or "already out of contract"].
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<task>
**Plan** the renewal call in five parts.
1. Homework list: the three facts to gather before dialling (the new-customer price for my current package, the best rival deal for equivalent speed [paste any you have found], and my contract end date).
2. Opening line: a calm script that asks for the retentions or cancellations team and states I am comparing options. No aggression, no apology.
3. The ask: the sentence that names the rival deal and asks them to match or beat it.
4. Counter-scripts: what to say to the five standard moves: "that deal is for new customers only", "I can offer a small discount", "you will lose your email address", "the price rises again mid-contract", and being put on hold to wear me down.
5. The decision rule: the price at which I say yes, the price at which I ask for the cancellation to be processed, and a reminder that a processed cancellation can usually still be withdrawn within the notice period.
</task>

<output_format>
- Numbered sections matching the five parts
- Scripts in quotation marks, short enough to read aloud naturally
- Plain English, no telecoms jargon
- End with a one-line checklist to have on paper before the call
</output_format>