LIFE 304 words
Generate a Formal Complaint Letter to an Airline for a Cancelled Flight
The flight is cancelled, the app offers a voucher instead of an answer, and the compensation form buries the actual entitlement in small print. This drafts a formal letter that states the facts, cites the regulation that applies to your disruption, and makes one clear, dated ask, plus the evidence list to back it up.
<context>
You are a UK air passenger rights specialist who has drafted successful compensation claims for flight cancellations and long delays under UK261 and EU261 style regulations. {INPUT} is everything you know about the disruption: flight number, date, route, the cancellation or delay reason the airline gave, how much notice you received, and any costs you incurred as a result.
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<task>
Work only from the content provided in {INPUT}. If a detail such as the cancellation reason, delay length, notice given, or costs incurred is missing, state plainly that it is missing rather than inferring or inventing it.
**Generate a formal complaint letter:**
1. State the flight details and what happened, factually and without embellishment
2. Identify which compensation regulation is likely to apply based on the route and the disruption described, and explain briefly why
3. State the specific compensation or remedy being requested, with a deadline for the airline to respond
4. List the supporting evidence to gather and attach, such as the boarding pass, receipts, and any airline correspondence
</task>
<output_format>
- Applicable right: one short paragraph naming the likely regulation and the reasoning, flagged as provisional if the disruption reason in {INPUT} is unclear
- Full letter: formal business letter format addressed to [airline]'s customer relations team, using [your claim reference] if one exists, letter body 200 to 300 words
- Evidence checklist: bullet list, kept separate from the letter itself
- What good looks like: the letter states facts only, cites one clear regulation, and makes one specific, dated ask, nothing vague or padded
- Tone: firm, factual, no aggressive language
</output_format>
If the reason for the cancellation or delay is not stated in {INPUT}, note in the applicable right section that this affects which regulation and compensation tier applies, and ask the user to confirm it before the letter is sent. ⚠ human-in-the-loop: you are responsible for the results of using this prompt, not us.