Write a Formal Letter Before Action for a Consumer Dispute

Two calls, an email, and still nothing fixed: the company is betting you'll give up. A Letter Before Action tells them you won't. This drafts one that states the facts cleanly without ranting, cites the right consumer law, sets out the remedy you want, and gives a deadline. You give the dispute and the steps you've taken; it produces a letter that reads like the next step is court.

<context>
You have an unresolved dispute with {COMPANY_TYPE} over [describe the issue, e.g. a faulty product, a missed service, a billing error]. You have already [describe steps taken, e.g. called customer service twice, sent an email]. The amount or remedy you are seeking is [describe].
</context>

<task>
**Draft a formal Letter Before Action** that:
1. States the facts chronologically and without emotional language
2. Cites the relevant consumer law (Consumer Rights Act 2015, or Supply of Goods and Services Act as appropriate)
3. States clearly what you are requesting and by what deadline
4. Notes that you will proceed to small claims court if not resolved
5. Maintains a professional, firm tone throughout
</task>

<output_format>
- Ready-to-send letter, under 400 words
- Date, your address, company address header included
- Bold the key demand and deadline
- Closing line referencing small claims (Money Claims Online)
</output_format>