Neighbour Signature Scandal

You paid for signature-required delivery and the courier handed your parcel to a neighbour anyway, and now you cannot get it back. Give it the retailer, the order number and the details, and it writes a complaint letter that cites the Consumer Rights Act 2015: the risk did not pass to you, so the retailer owes you the goods or your money.

Write a complaint letter to {RETAILER_NAME} about order {ORDER_NUMBER}. The courier left my parcel with {NEIGHBOUR_DESCRIPTION} on {DELIVERY_DATE} without my knowledge or consent, despite a signature-required service being purchased. I have not been able to retrieve the item. Under the Consumer Rights Act 2015 the risk in goods does not pass to me until I take actual delivery, handing a parcel to an unauthorised third party does not constitute delivery to me. Demand a full refund or replacement and note that the courier's liability is the retailer's problem to resolve, not mine.