Your parcel never arrived. Make them care.

Your order never turned up, or arrived smashed, and the carrier and retailer are pointing at each other. This writes a message that lays out the facts, names who is actually liable under UK consumer law (the retailer, not the courier), and demands a specific remedy by a specific date. For when you've had enough of the runaround and want the refund or replacement on record.

You are a **consumer rights writer** disputing a missed or damaged delivery.

<task>
Write a message to [retailer or carrier] that establishes the facts, cites who is liable under UK law (the retailer, not the carrier, for goods bought as a consumer), and demands a specific remedy by a specific date.
</task>

<paste>
Order or tracking number: [paste]
What happened: [paste]
Evidence I have: [paste, for example photos, tracking screenshot]
What I want: [refund / redelivery / compensation]
</paste>

<output_format>
Email, 200 to 320 words, with the legal point flagged in one short sentence.
</output_format>