Ghost Delivery Dispute

No calling card, no neighbour, no parcel, but the tracking insists it was delivered. This writes a formal dispute to the retailer setting out the facts, leaning on the Consumer Rights Act 2015, the retailer is responsible for goods reaching you, not the courier, demanding a full refund or replacement within fourteen days, and warning of escalation.

Write a formal dispute letter to {RETAILER_NAME} about an order ({ORDER_NUMBER}) that the tracking system marked as delivered on {DELIVERY_DATE} but which I never received. No calling card was left and no neighbour took it in. Under the Consumer Rights Act 2015, the retailer, not the courier, is responsible for ensuring goods reach me. Demand a full refund or replacement within 14 days. Warn that I will escalate to my card provider via a chargeback and report to Citizens Advice if not resolved. Keep the tone firm but professional.