Depot Vanishing Act

One delivery attempt, no card, no notification, and now your parcel is back at the depot heading to the retailer with no chance for you to collect it. This writes the complaint, citing the Consumer Rights Act 2015 and the retailer's duty to organise redelivery, in the order that gets it taken seriously. For anyone whose order vanished into the courier's filing system.

Help me write a complaint to {RETAILER_NAME} about order {ORDER_NUMBER} using these steps: 1. State that one delivery attempt was made on {ATTEMPT_DATE} but no card was left and I had no notification. 2. Explain that the parcel was returned to the depot and then sent back to {RETAILER_NAME} without any opportunity for me to collect it. 3. Cite the Consumer Rights Act 2015: the retailer is responsible for organising redelivery or issuing a full refund, I should not have to repurchase or pay delivery again. 4. Request a full refund to my original payment method within 14 days. 5. State that if this is not resolved I will raise a complaint via Resolver and consider a chargeback.