Wrong Item Sent

You ordered one thing and the box held another, and the retailer is hoping you will just keep it or pay to send it back. This writes the dispute: opening with their duty under the Consumer Rights Act 2015 to deliver the correct goods, stating plainly what arrived versus what you ordered, and demanding a free collection or prepaid label. For anyone sent the wrong item.

Help me dispute a wrong-item delivery from {RETAILER_NAME} (order {ORDER_NUMBER}). Follow these steps: 1. Write a short opening paragraph citing their legal duty under the Consumer Rights Act 2015 to deliver the correct goods. 2. State clearly that I received {WRONG_ITEM} instead of {CORRECT_ITEM}. 3. Demand they arrange a free collection or provide a prepaid returns label, as I should not bear postage costs for their error. 4. Set a 14-day deadline and state I will raise a Section 75 claim with my credit card provider or a chargeback with my bank if they do not comply. 5. Close with a note that unresolved disputes can be reported to Trading Standards.