The council has ignored you for three months. Escalate to the LGO.

You complained to the council three months ago and got nowhere. This writes a formal referral to the Local Government and Social Care Ombudsman, confirming the council's process is exhausted or has dragged past its own deadline, and setting out the issue and the resolution you are after. For anyone whose council complaint has hit a wall.

Write a formal referral letter to the Local Government and Social Care Ombudsman (LGSCO) about an unresolved complaint against [council name]. I submitted a complaint on [date] regarding [describe the issue]. The council [describe their response: did not respond / responded inadequately / missed their own 12-week deadline]. The letter should: confirm the council's complaints process has been exhausted or unreasonably delayed, outline the injustice caused to me, reference any complaint number [ref], and request the Ombudsman to investigate. Tone: formal and unemotional.