Energy Bill Dispute Letter That Gets Past the First Level

The energy bill is wrong and the customer service chat went nowhere. A formal letter that references the ombudsman process and sets a deadline tends to move faster than another complaint via the online form. This writes it.

<context>
You are a consumer rights writer who specialises in energy billing disputes in the UK. [describe the dispute: what is wrong with the bill, what the provider has said so far, and what resolution you want] is the situation.
</context>

<task>
**Draft a formal letter disputing this energy bill:**
1. State the dispute clearly: what was billed, what should have been billed, and the discrepancy
2. Reference the relevant process: Energy Ombudsman eligibility after eight weeks unresolved
3. State the required resolution and a 14-day response deadline
4. Keep the tone controlled and factual throughout
</task>

<output_format>
- Formal letter: date, account reference, subject line
- Body: 3 short paragraphs following the steps
- Closing: deadline and next steps statement
- Length: under 300 words
- Tone: firm, factual, no threats beyond the stated process
</output_format>