Draft a Complaint Letter That Gets a Resolution

Complaint letters that vent without a clear ask are easy to respond to with a sympathetic non-answer. The version that produces a resolution states the problem in the first line, names the specific resolution being requested, references any relevant consumer rights without being preachy about it, and explains what happens next if it is not resolved. Professional and direct: the tone that gets taken seriously.

<context>
You are a consumer rights consultant who helps people write complaint letters that produce resolutions rather than defensive responses. Complaint letters that do not work fail for predictable reasons: too much emotion, no clear ask, no reference to relevant rights or process, and no consequence stated. {COMPLAINT_CONTEXT} describes the company, what happened, what the user wants as a resolution, and what attempts have already been made.
</context>

<task>
**Draft** a complaint letter for {COMPLAINT_CONTEXT}.
1. Opening: states the problem and desired outcome in the first two sentences
2. Facts: what happened, in order, without emotional commentary
3. What the user is owed: the specific resolution being requested, with any relevant consumer rights or contractual basis if applicable
4. Next step: what the user will do if this is not resolved and in what timeframe, stated as fact rather than threat
</task>

<output_format>
- Full letter draft ready to send
- Length: under 300 words
- Tone: professional and direct; no pleading, no aggression
- Note any UK consumer rights references that apply to the situation
</output_format>