Silent Retailer Escalation

You have rung customer services more times than you can count and your order still has not arrived. Give it the retailer, your order details and how many times you have made contact, and it writes an escalation aimed at the CEO or Head of Customer Experience, citing the Consumer Rights Act 2015 and demanding a full refund within seven days.

Write an escalation letter addressed to the CEO or Head of Customer Experience at {RETAILER_NAME}. My order ({ORDER_NUMBER}, placed on {ORDER_DATE}) has not arrived and I have contacted customer services {NUMBER_OF_CONTACTS} times without resolution. Reference the Consumer Rights Act 2015 and state that their failure to deliver constitutes a breach of contract. Demand a full refund within 7 days. Warn that the next steps will be a formal complaint to Citizens Advice, a report via Resolver, and a chargeback through my bank. Keep the tone controlled but make it unmistakably clear that I know my rights and am prepared to act on them.