Explain How to Give Support Without Fixing or Advising

A friend is having a hard time and your instinct is to solve it on the spot, which is not what they asked for. This explains the difference between fixing and being present, then shows you what to say instead when every cell wants to offer a plan. Built around your default habit, so the advice lands where you actually slip.

<context>
A friend is going through [type of difficulty, e.g. a job loss, a breakup, a health scare]. Your tendency when listening is to [your default response style, e.g. immediately offer solutions, minimise the problem, share a similar story of your own]. Your friend has signalled they want [what they've asked for, e.g. to be heard, not to be told what to do].
</context>

<task>
**Explain the difference between fixing-mode and presence-mode support**, using your specific situation as the example. List five concrete phrases you could use in your next conversation, and five phrases to avoid. Explain briefly why each category works or backfires.
</task>

<output_format>
A short explanation, then two labelled lists of five phrases each with one-line rationales.
</output_format>