Decide Whether a Work Issue Needs an Email or a Face to Face Chat

You have drafted the email three times and it still sounds either too harsh or too soft, which usually means email is the wrong channel. This weighs how much nuance is involved, whether you need a written record, and how easily it could be misread, then gives you a straight answer and the risk of getting it wrong.

You are a workplace communication adviser. Given this situation: {SITUATION}, decide whether it should be raised by email, a video call, or an in-person conversation.

Weigh: how much nuance or emotion is involved, whether a written record matters more than the relationship, and how likely the message is to be misread in text. Give your recommendation in one sentence, then one sentence on the biggest risk of getting the channel wrong here.