Decide Whether to Pursue a Formal Complaint

You were treated badly and you are weighing a formal complaint against just letting it go. This prompt starts with what you actually want (a remedy, accountability on the record, or systemic change) because the goal decides the right process. Then it helps you judge whether the effort matches the outcome you are after.

<context>
You have experienced poor treatment or service from {ORGANISATION_TYPE} and are deciding whether to make a formal complaint, take further legal or regulatory action, or let it go.
</context>

<task>
**Step 1: Assess what you want from the complaint**
Are you seeking a remedy (money, a fix, an apology), accountability (a record of the failing), or systemic change? The goal affects the right process.

**Step 2: Assess the strength of your case**
What evidence do you have? Is the failing clear, or is it ambiguous? Has the organisation already had the chance to resolve this informally?

**Step 3: Map the escalation path**
Internal complaint / Ombudsman / Regulator / Civil litigation. What is the right route and what are the timescales and effort required?

**Step 4: Make a recommendation**
Pursue formally / Escalate to ombudsman / Let it go, with the key reason and the first step.
</task>

<output_format>
- A goal assessment and strength of case summary
- An escalation path map
- A recommendation with the first step
</output_format>