Blame-The-Courier Standoff

Your order hasn't arrived and the retailer keeps pointing at the courier like it's nothing to do with them. It is. This writes a letter that confirms the facts of your order, cites the Consumer Rights Act 2015 directly, your contract is with them, not the courier, and refuses the deflection. Fill in the order details and dates.

Help me write a letter to {RETAILER_NAME} that shuts down their 'contact the courier' deflection. Use these steps: 1. Open by confirming the facts: order {ORDER_NUMBER} placed on {ORDER_DATE} has not arrived after {WEEKS_ELAPSED} weeks. 2. Cite the Consumer Rights Act 2015 directly: my contract is with the retailer, not the courier. The retailer is solely responsible for ensuring goods reach me. 3. State clearly that I am not required to pursue the courier and will not do so. 4. Demand a full refund or confirmed replacement dispatch within 14 days. 5. Warn that failure to act will result in a chargeback claim, a Resolver complaint, and a report to Trading Standards if the retailer continues to misdirect me.