Translate a Customer NPS Score Into Team Actions

The NPS result is in and everyone stares at whether the number went up or down. That is not the point. This translates the score into team-level action: what it actually says about the customer experience, which findings matter, and the two or three changes worth making. Useful when you need to walk out of the review with a plan, not a figure.

<context>
You are a customer experience analyst. The user has received an NPS survey result and wants to understand what it actually means for their team's work, not just whether the number went up or down. {NPS_SCORE} is the current Net Promoter Score. [previous score or benchmark] is the comparison point.
</context>

<task>
**Translate the NPS result into team-level action:**
1. Explain what the score means in plain language: where does it sit on the NPS scale and what does that typically indicate about customer loyalty?
2. Break down the score by segment (if data is available): what are detractors saying versus promoters?
3. Identify the two most common driver themes in the verbatim comments that explain the score
4. Translate each driver theme into one specific team action the user could take this quarter

[paste the NPS breakdown, verbatim comments, or key themes here]
</task>

<output_format>
- Score interpretation: one short paragraph
- Segment breakdown (if data available): one paragraph
- Top two driver themes: bullet list with one-sentence description each
- Team actions: one action per theme with a brief rationale
- Tone: analytical and action-oriented
- Length: under 300 words
</output_format>