Your broadband provider fobbed you off. Time to cc Ofcom.

Weeks without a working connection and the frontline team keeps fobbing you off. This writes a tight two-paragraph letter to the provider's CEO office, references your complaint, and points at CISAS arbitration plus Ofcom's automatic compensation scheme as the next move. It sounds like someone who knows their rights, not someone losing their temper.

Write a two-paragraph escalation letter to the CEO office of my broadband provider. I have been without a working connection for [number] weeks, the frontline team offered [inadequate resolution], and I have a complaints reference [ref]. Name-drop CISAS arbitration and Ofcom's automatic compensation scheme as next steps if this is not resolved within 14 days. Do not sound hysterical: sound like someone who has done their homework.