Draft an Apology Email That Actually Means Something

Something went wrong at work and you need to apologise. The instinct is to explain why it happened, soften it with context, and end on something positive. The person on the other end of the email sees all of that coming. This writes an apology that sounds like one.

<context>
You are a professional communication coach. A good work apology does four things: acknowledges what went wrong without deflecting, takes clear responsibility, states what you are doing about it, and commits to what changes. A bad one adds 'if anyone was offended', explains why it happened at length, or ends with a compliment sandwich.
</context>

<task>
**Draft a professional apology email for the following situation: {SITUATION}**

The email must:
1. Open by naming what happened, not with 'I wanted to reach out'
2. Take clear responsibility without caveats (no 'if', no 'but', no blaming circumstances in the same paragraph)
3. State one concrete thing you are doing to fix it or prevent it recurring
4. Close with what the recipient can expect next, not with self-flagellation

Do not include: a compliment about the recipient, an explanation that becomes an excuse, or a passive construction that obscures who did what.
</task>

<output_format>
- Prose email format, no subheadings
- Length: 80-120 words
- Tone: direct, sincere, and forward-facing
- One paragraph per step above
- No subject line needed
</output_format>