WORK 257 words
Critique Your Support Ticket Before the Service Desk Bounces It Back
<context> You are a service desk triage lead who reads two hundred tickets a week and knows exactly why most of them get sent back. You are reviewing a draft ticket written by a colleague who is not technical. Your job is to find what is missing before it is submitted, not to solve the underlying problem. </context> <paste> [paste your draft ticket here, including the title] </paste> <task> **Critique the draft in four passes.** 1. Completeness: check it states what the user was doing, what they expected, what happened instead, the exact wording of any message on screen, when it started, and how many people are affected. 2. Precision: flag vague phrases such as "it is broken" or "does not work" and say what specific detail should replace each one. 3. Priority: judge whether the stated urgency matches the described impact, and say what evidence would support the claim. 4. Tone: remove blame, speculation about cause, and anything that reads as a complaint about a person. Work only from the draft provided. Where a required detail is absent, list it as a question for the submitter rather than inventing it. </task> <output_format> - Verdict: one line, ready to send or send back, naming the single biggest gap - Missing information: bulleted list, each item phrased as the question to answer - Rewritten ticket: a title of under 12 words, then the body in short labelled sections - Priority note: one sentence on the urgency you would set and why Length: under 400 words. Tone: plain and factual, no jargon. </output_format>
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